Why do I need a va?
Having a VA working for you can help you leverage your time and income in your practice. It allows you to spend more time doing the things only you can do, like providing therapy services. Practice owners recognize the return on investment with having a VA in terms of reducing their own stress level, having more time to provide therapy, having more clients coming in the door because they aren’t missing calls, and being able to work less.
How will the VA know what to do?
You will spend 1-2 hours training the VA on the specific systems and processes you have set up in your practice. This initial training time is free and doesn’t count towards your monthly total. Some things you will not have to train your VA on because we have already done it for you! We train them on the specifics of how to perform tasks in a therapy practice, specifically how to speak to clients on the phone, how to maintain confidentiality/HIPAA compliance, how electronic health records work, etc. Hiring one of our VA’s means you will have to do much less training compared to hiring one on your own. To prepare for your training call with your new VA the more you have written down on paper about your systems and processes, the better! Download our free PDF “What to do before you hire your first VA” for additional help.
How does the va keep track of their time?
We want the amount of time you have remaining in the month to be as transparent as possible. We use an app called Harvest so our VA’s can track their time and this is also viewable by client. Our VA’s will also let you know if you are getting close to using up all of your time for the month or if you aren’t going to be close to using up all of your time, you can find additional tasks for them to do. We are not able to “roll over” hours to the next month, as your VA has reserved that time in their schedule for your practice. Any additional hours for the month are billed at $29/hour.
I’m ready to sign up, how do I get started?
You will set up an initial phone call with Alison, to determine if our services are a good fit for your practice. Once we decide to move forward (no pun intended) you will receive a contract outlining the terms we agreed on and a business associate agreement (BAA) outlining that all of your protected health information (PHI) will be protected by our company. You will be able to make monthly automatic payments through PayPal. Once you decide on what date you want to start, your payment will begin that day and you will also set up a time to meet with your VA for training.
What hours are VA’s available to answer my phone?
We have structured our company so that each time zone in the United States is covered by a team of VA’s. It doesn’t matter whether you are on the east coast, the west coast, or somewhere in between, we have VA’s who are available to answer your phones during normal business hours, Monday through Friday.
Do you always answer the phone? how often do you return messages?
We strive to answer every call “live,” but this isn’t always possible given the fact that our VA’s are helping multiple practices. If they are on the phone already, the call will go to voicemail. Our goal is to return the message in 2 hours or less during normal business hours. We know staying on top of new client inquiries and giving great customer service to your existing clients is of utmost importance to you and it is to us too!
What other tasks can the VA do?
Your VA can help you collect data so you can see the health of your practice at a glance. One example is tracking how many new client inquiries you have, how many are scheduled versus not scheduled and the reason why. They may also be able to make suggestions about ways to make processes run more efficiently in your practice. If there are other tasks you need help with that aren’t on our services page let us know and we will see if we can accommodate them.
What happens if I have a problem with my VA?
One way to assure things go smoothly with your VA is to communicate regularly and also don’t be afraid to provide constructive feedback. Our VA’s want to be sure they are performing tasks the way you want them done and are open to hearing from their clients how they are doing. If the issue can’t be resolved between the two of you, schedule a meeting with Alison and we will make a plan. Our hope is that having VA services makes your life easier and we will work with you to make sure the services are meeting your needs.
Can you help with marketing tasks?
We are currently working on finding VA’s who have a background in marketing and graphic design. Check back soon to read more about this offering! Right now, we only offer VA’s who are able to perform the tasks listed on the services page.
will the va continue using the systems i already have set up?
Yes, your VA has been trained on the more common electronic health records and phone systems. For example: Theranest, Simple Practice, Therapy Notes, Ring Rx, All Call Technologies, etc. If you like what you have currently in your practice you can certainly keep them!